lg99's Privacy Policy
lg99 is committed to full transparency about how your personal data is collected, where it is used, and how it is kept secure.
This Privacy Policy ("Policy") explains how the lg99 platform ("we", "us") processes your ("user", "you") personal data. By using lg99's website or services, you agree to the terms of this Policy. Please read this document carefully.
Types of Collected Data
lg99 collects only the data that is necessary to provide services, manage accounts, and ensure security. The main categories of data collected are described below:
Identity Information
Information you provide when registering an account includes:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for verification)
- Residential address
Financial Information
Data collected for transaction processing and fraud prevention:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Technical Information
Data automatically collected from your device and session:
- IP address and device identifier
- Browser type and operating system
- Login history and session duration
- Cookies and similar tracking technologies
Gaming Activity Data
Collected to improve your gaming experience:
- Game history and betting details
- Preferred game categories
- Bonus usage and promotional activity
- Responsible gaming settings and limits
Purpose of Data Use
lg99 processes your personal data only for the following legitimate purposes. Your data is not used for any other purpose without your consent:
- Creating and verifying accounts and ensuring secure access
- Processing financial transactions and completing deposits and withdrawals
- Ensuring platform security and preventing fraud
- Providing 24/7 customer support and resolving your complaints
- Managing responsible gaming tools and maintaining spending limits
- Improving service quality and planning new gaming features
- Notifying you about relevant promotional offers (where you have given consent)
- Fulfilling regulatory and legal obligations
- Monitoring platform performance through anonymous statistical analysis
- Age verification — lg99 provides services only to users aged 21+
Data Sharing with Third Parties
lg99 does not sell your personal data or transfer it to third parties for commercial purposes. However, limited data may be shared in specific circumstances:
Payment Providers
bKash, Nagad, Rocket, Upay, and associated banks receive the data necessary to complete transactions. They are bound by their own privacy policies.
Technology Partners
Game software providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe may have access to limited data for platform functionality purposes.
Legal Authorities
Data may be provided to authorities pursuant to court orders, investigative requirements, or applicable legal obligations.
We have agreements with all third parties requiring them to keep your data secure and use it only for the specified purposes.
Cookies & Tracking Technologies
lg99's website uses cookies and similar technologies. These improve your browsing experience and help the platform function correctly.
Essential Cookies
The website cannot function properly without these cookies. They include session management, maintaining login state, and security tokens. These cannot be disabled.
Analytics Cookies
These collect anonymous data to understand which parts of the site are used most. This data does not identify you personally.
Preference Cookies
These remember your language preference, gaming settings, and display preferences so your experience is personalised on each visit.
Security Cookies
Used to prevent unauthorised account access, fraud, and cyber attacks. These keep your account and financial data secure.
You can manage non-essential cookies through your browser settings. However, disabling certain cookies may limit site functionality.
Data Retention Period
lg99 retains your data only for as long as it is necessary or legally required. General retention guidelines are described below:
- Active accounts: All data is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, financial records and verification documents may be retained for a specified period as required by law.
- Transaction data: Records of financial transactions are retained for the period necessary for dispute resolution and legal compliance.
- Marketing data: Marketing-related data is deleted as soon as you withdraw your consent.
- Technical logs: Security logs are generally retained for a short period and kept for a specified time if needed for investigations.
Data Security Measures
lg99 has implemented industry-standard technical and organisational measures to protect your personal and financial data:
SSL Encryption
All data transfers are secured with SSL/TLS encryption, making interception by third parties impossible.
Two-Factor Authentication
An option to add an extra layer of verification is provided to protect your account.
Regular Security Audits
Regular assessments are carried out to identify security vulnerabilities on the platform.
Real-Time Monitoring
An automated system to instantly detect and prevent suspicious activity.
No digital system is completely impenetrable. However, lg99 is committed to ensuring the highest level of protection, and in the event of a security breach, affected users will be notified as soon as possible.
Your Rights & Controls
As an lg99 user, you have the following rights over your own data. To exercise these rights, contact our support team directly:
Right of Access
You can request a copy of the data lg99 holds about you at any time. We will respond to your request within a reasonable time.
Right to Rectification
If any of your data appears to be incorrect or incomplete, you can request an update. Accurate data helps us maintain the quality of our service.
Right to Erasure
In certain circumstances you can request that your personal data be deleted. However, there may be an obligation to retain data required for legal compliance.
Right to Withdraw Consent
You have the right to withdraw your consent at any time for marketing communications or optional data processing. Withdrawal of consent is not retroactive.
Protection of Minors
lg99 strictly follows a 21+ age policy. Our services are intended only for individuals aged twenty-one or older. We do not knowingly collect personal data from anyone under the age of 21.
Age is verified at the time of account registration. If we become aware that a person has opened an account while under the age of 21, that account will be closed immediately and the associated data will be deleted.
To learn more about responsible gaming, visit the Responsible Gaming page.
Changes to the Policy
lg99 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you by email or through the platform. Continued use of the site after any changes will be considered as your acceptance of the updated policy.
The date of each update will be noted at the top of the page under "Last Updated". You are advised to review this policy regularly so you remain informed about our current practices.
For more information, please read our Terms & Conditions.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise any rights regarding your data, or want to raise a concern, please contact the lg99 support team:
Privacy Contact
Email: [email protected]
Live Chat: Direct support available 24/7
Support language: Bengali and English
Privacy-related requests will be responded to as promptly as possible upon receipt.