Play safely at lg99 — responsible gaming is our commitment
lg99 believes gaming is for enjoyment — not stress. Our safety tools, limit-setting features, and 24/7 support keep you in control at all times.
Why is responsible gaming important?
Online gaming and betting are meant to be entertainment. However, for some people they can become a problem if they get out of control. At lg99, we want every player to play with enjoyment, awareness, and within their own limits.
Responsible gaming does not just mean playing less — it means playing with awareness, staying mindful of your budget and time, and asking for help when needed. The lg99 platform provides players in Bangladesh with multiple safety tools and support systems to keep you safe at all times.
On this page you will learn how to set deposit limits, apply for self-exclusion, take a temporary break, and get help from our support team. We are not just a gaming platform — we are a reliable partner.
For players 21 years of age or older only
You must be at least 21 years old to open an account and use gaming services at lg99. This is not just a rule — it is a responsible commitment. We verify age during account verification and take strict measures to protect minors.
If a minor in your family or circle is attempting to access online gaming platforms, please inform our support team. We will take immediate action.
Our safety tools
Set Deposit Limits
At lg99 you can set daily, weekly, or monthly deposit limits. Once a limit is set, it will not be possible to deposit more than that amount, keeping your budget in control at all times. The minimum deposit is ৳500 and you can set any limit yourself.
Temporary Break (Time-Out)
Taking a short break is a good idea sometimes. With our time-out feature you can temporarily close your account for a set period — from one day up to several weeks. During this time you will be completely disconnected from gaming.
Self-Exclusion
If you feel that gaming is becoming a problem, you can apply for long-term self-exclusion. In this case your account will be permanently deactivated, and any attempt to open a new account during that period will also be blocked.
Session Alerts & Reminders
lg99 sends you regular session alerts so you know how long you have been gaming. After a long session, a break reminder is automatically suggested. This keeps you informed.
Spending & Activity Tracking
Your full transaction and gaming history is available in your account. How much you have deposited, how much you have bet, how much you have won or lost — all information is available transparently. This helps you see the real picture.
24/7 Support
If you ever feel you need help, our support team is with you around the clock. Reach us via live chat or email in Bengali or English — your privacy is fully protected.
Recognise the warning signs of a problem
If you notice any of the following signs in yourself or someone close to you, consider seeking help. These are not signs of weakness — they are signs of awareness.
- Betting beyond your budget and placing more bets trying to win back lost money.
- Hiding your gaming habits from family or friends.
- Trying to stop gaming but being unable to.
- Gaming at the expense of daily responsibilities, studies, or professional duties.
- Feeling restless, irritable, or anxious when not gaming.
- Continuing to game by taking on debt or borrowing money.
Simple rules for safe gaming
Following these simple habits will keep gaming enjoyable and safe at all times.
- Set a fixed budget before each session and stick to it.
- See gaming as entertainment, not as a source of income.
- If you lose, do not place more bets trying to recover your losses.
- Take regular breaks and spend time on other hobbies and activities outside of gaming.
- Avoid gaming when you are feeling stressed, down, or lonely.
- Keep lg99's deposit limit and time-out features active.
How to self-exclude
The self-exclusion process at lg99 is simple and confidential. Follow the steps below or contact our support team directly.
Log In to Your Account
Log in to your lg99 account and go to Account Settings.
Find the Responsible Gaming section
Go to the "Responsible Gaming" option within Settings.
Choose your self-exclusion period
Choose a temporary break or long-term self-exclusion — whichever suits your needs.
Get help from support
For any issue, use live chat or email [email protected].
lg99's commitment to safe gaming
We are not just a gaming platform. We believe it is our responsibility to create a responsible environment, and it is the foundation of our players' trust.
- Strict controls on access by minors
- Fully transparent transaction history
- Deposit and session limit-setting features
- Fast and confidential self-exclusion process
- 24/7 support in Bengali
- Data protected with SSL encryption
More about deposit limits
The deposit limit system at lg99 is entirely player-controlled. You can set a daily limit starting from ৳500 up to any amount you choose. When a limit is reduced, it takes effect immediately. However, increasing a limit requires a waiting period, to prevent decisions made in the heat of the moment.
Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. This ensures you cannot exceed your limit through any single channel.
Protect your family
Use parental controls on your device to prevent younger family members from accessing online gaming sites. Always keep your lg99 account password secure and never share it with anyone.
If you suspect that a minor has used or is trying to use your account, contact our support immediately. We will act quickly and keep your account secure.
Asking for help is not a weakness
Many people feel that talking about a problem is a sign of weakness. But the reality is that asking for help takes courage. If you feel gaming is having a negative effect on your daily life — conflict at home, financial pressure, lack of focus at work — take action now.
The lg99 support team will help you with complete confidentiality. You can simply ask for advice if you wish. We are not here to judge — we are here to help.
Fair play & transparency
lg99 is a fair play platform. Our games are powered by established technology providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi). The outcome of every game is determined by a Random Number Generator (RNG), which is unbiased.
We do not provide false information or unrealistic promises to mislead players. All bonus terms, wagering requirements, and rules are disclosed with full transparency.
Need help? We're here.
Our support team is available around the clock for any gaming-related concern. Contact us through the following channels for help with deposit limits, self-exclusion, or anything else:
For immediate help, log in to your account and start a live chat — you can speak in Bengali.
[email protected] — send an email in Bengali or English.
Full support is available in both Bengali and English.
All your information is kept completely confidential. We do not judge — we help.
Questions about responsible gaming
Stay safe, play with enjoyment
Enjoy lg99's games and betting with responsible gaming. Browse all our pages.